If It Ain’t Broke, Don’t Break It!

Remember that old saying: "If it ain’t broke, don’t fix it"?  Grammatically incorrect as it may have been, it was excellent advice. Unfortunately, no one seems to pay heed to it anymore.

The latest example: I have a credit card through a major organization. I never had any problems accessing and managing my account online -until recently, when their net access became, through a bank merger, part of a large banking site that shall remain nameless. Now online access to my account information is always a gamble. Mostly I go through the logon process and get a message that "we are temporarily unable to process this request. Try again later."

No contact info to get help, no nothing (to use another grammatically incorrect phase).

Sort of like the multi-monitor support that worked flawlessly in XP and is all screwed up in Windows Vista. When will this companies stop breaking things that worked great before? Am I the only one who’s getting frustrated as heck with this all-too-common situation?

deb@shinder.net    www.debshinder.com

About debshinder

Technology analyst and author, specializing in enterprise security. Author of or contributor to over 25 books, including "Scene of the Cybercrime." Fourteen-year Microsoft MVP, married to Microsoft FTE Tom Shinder, and proud mom of two wonderful grown-up human children and three amazing Japanese Chin pups. In my spare time, I love to travel - especially on cruise ships - and write about my grand adventures.
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